Impacts of Motivation & Job Satisfaction Among Hotel Workers
Introduction The hotel industry is fast-paced and service-oriented, requiring employees to balance motivation, satisfaction, performance, and stress. Staff engagement is essential for delivering excellent guest experiences (Chalise, 2021). Motivated employees—driven by recognition, career advancement, and a sense of purpose—report higher job satisfaction, which in turn enhances performance. Yet, the industry’s demanding nature, including long hours and high guest expectations, often increases stress (W. Goonetilleke, Priyashantha, & Munasinghe, 2018). Effective management must therefore balance motivation and stress through supportive measures, training, and workplace culture (Pantha et al., 2024). This paper explores the relationship between motivation, job satisfaction, performance, and stress among hotel workers, highlighting key dimensions and practical implications for management. Literature Review Previous studies emphasize the importance of employee motivation in ...