Generation Z and Workforce

 

Introduction

The rise of Gen Z in the global workforce brings with it a new set of expectations and realities. This digitally native generation, known for its entrepreneurial spirit and desire for diverse career experiences, often clashes with traditional employment practices, particularly non-compete agreements. Sri Lanka, with its burgeoning startup ecosystem and evolving labor market, faces a critical juncture in ensuring its legal framework adequately balances the interests of employers seeking to protect their competitive advantage. Simultaneously, it must also safeguard the rights of young professionals to navigate their careers.

Non-compete agreements, contractual clauses restricting employees from joining competitors or starting competing businesses for a specified period after leaving their current employment, are increasingly common in Sri Lanka. While these agreements can be valuable tools for employers to safeguard trade secrets, client relationships, and investments in employee training, their broad application, particularly for Gen Z, raises concerns about fairness and potential harm to career mobility.


Discussion

Gen Z (1997-2013) is just now entering the labor market and employers need to be prepared for their arrival. While Gen Z shares many traits with the Millennial Generation, they also bring in new patterns of behavior. Managers today not only have to understand how to best manage youthful, inexperienced employees, but also the unique characteristics of the generation shaped by their experiences. Every generation has its doubts about the younger generation’s culture and technologies. Understanding their behavior and the distinct needs that they have in the workplace will lead to better integration of the new employees and mutual success (Schroth, Holly;, 2019)

Gen Z is poised to have a significant impact on the workplace. As digital natives, they bring advanced technological skills and a fresh perspective on collaboration and communication. Gen Z's emphasis on work life balance and their desire for meaningful work aligns with the growing demand for flexible and purpose-driven workplaces.

They are likely to challenge traditional hierarchies and advocate for diversity, equity, and inclusion. Gen Z's entrepreneurial mindset may lead to innovative thinking and a drive for continuous learning. Adapting to Gen Z's preferences and harnessing their potential can contribute to a more dynamic, inclusive, and forward-thinking work environment.


Key characteristics of Gen Z in the workplace

Gen Z in the workplace brings a fresh perspective, redefining how organizations function and engage with employees. However, adapting to their expectations requires an understanding of their unique traits, as well as strategies for how to deal with Gen Z at work while addressing Gen Z challenges in the workplace.

Tech-savvy and digital-first mindset: Growing up with technology, Gen Z prefers AI-driven tools, instant messaging, and collaborative software, but this can sometimes lead to Gen Z workplace issues like digital overload and reduced face-to-face interactions.

Prioritizes work-life balance: Unlike previous generations, Gen Z values flexible schedules, mental health support, and purpose-driven careers. Ignoring these needs can lead to Gen Z employment issues, including higher turnover rates.

Seeks frequent feedback and recognition: Gen Z craves real-time feedback and validation, making traditional annual reviews ineffective. Organizations that fail to adapt may face Gen Z issues in the workplace, such as disengagement and lack of motivation.

Prefers meaningful work over stability: Unlike older generations, Gen Z prioritizes mission-driven roles and career growth over long-term job security. Companies struggling with Gen Z challenges in the workplace must align roles with personal values to retain talent.

Values diversity and inclusivity: Gen Z expects workplaces to be inclusive and ethical. Failing to address these concerns may contribute to Gen Z workplace issues, such as resistance to traditional corporate structures.

Struggles with attention span and job-hopping tendencies: One of the negative characteristics of Gen Z is their tendency to seek frequent job changes. Businesses working with Gen Z must create engaging environments and career growth opportunities to improve retention. (Ganesh, Kailash;, 2025)



Generation Z’s Career Challenges

While every generation faces challenges in their job search and career transitions, some are unique to Gen Z. These include:

Desire for Instant Gratification: When it comes to figuring out their career paths and finding jobs, Gen Z may rush through the job application process. They often focus on the end goal of job attainment, instead of ensuring that the role best suits them (Perna, 2025). Gen Z also struggles with how long it may take them to get a job; they often do not realize that it is a process that consumes time, effort, and energy. 

An Unsettled Mindset: Gen Z is often referred to as the “anxious generation,” adapting less easily to challenges and disappointments (Resuma, 2025). In an effort to protect their children from discomfort and failure, parents’ may have actually contributed to lowering their resilience and coping skills. This is a group that experienced the pandemic as students or new entrants to the workforce and do not remember a world before the terrorist attacks of September 11th events that delayed social development and altered educational and career trajectories forever. Additionally, many Gen Zs experience pressure to attain a high level of achievement and success, while competing with unreal expectations of social media.

Decreased Soft Skills: According to a 2024 Harris Poll, 82% of managers reported that their Generation Z hires need additional support, time, and training to develop their soft skills (Thier, 2024). Many Gen Zs entered college or the workforce remotely during the pandemic, altering their focus and experience to rely more heavily on technology rather than interactions with classmates and coworkers. They also lacked in-person internship and mentorship experiences, putting them at a disadvantage for skills like collaboration, communication, and problem-solving. Some Gen Zers may also struggle with workplace norms such as answering the phone, making eye contact, or in-person conversations (Ryan, 2023).

How Career Practitioners Can Best Support Gen Z

It is important for practitioners to meet Gen Z where they are. This group wants their concerns and vulnerability to be met with understanding, compassion and empathy. Career practitioners can support Gen Z by building trust while helping them improve their soft skills and job search strategies as follows:

Encourage Deliberation in the Job Search Process:  Gen Z clients may prefer the “quick/easy apply” button to apply for jobs, not realizing that a personalized resume and cover letter is less likely to be rejected (Indeed Career Coaches, 2025). Practitioners can help clients become more thoughtful and deliberate about the positions and companies they apply to, by asking them the following questions:

o   Do your skills and experiences align with the job description?

o   What is it about this role that interests you?

o   Why do you want to work at this company?

o   What have you learned about the company through research?

o   Do you know anyone who works here or in a similar role?

Promote Resilience: Like all job seekers, Gen Zers will benefit from seeing opportunity in every challenge, pushing through adversity, learning from mistakes, and bouncing back. Practitioners can help clients realize that failure is a natural part of life, and the lessons they receive from it can be invaluable. Questions practitioners can ask:
  • Tell me a time you faced a difficult challenge at school, work, or in your personal life. How did you get through it? What did you learn from the experience?
  • Describe an instance where you thought you would fail at something, but you succeeded instead.
  • Think of a time when you were very disappointed in an outcome or decision. What were some key factors that helped you recover from the negative experience?
Improve Soft Skills: To help prepare Gen Z for the workplace, practitioners can suggest experiences that will help them improve their communication, teamwork, and problem-solving. For example, taking on a leadership role in a campus club or local organization can help Gen Zs practice customer service and time management skills. Volunteering for group projects at work or school can help them build collaboration, active listening, and conflict resolution skills. These types of skills “turn knowledge into action and build relationships that help careers flourish” (Central New Mexico Community College, 2025, para. 1).   

Leverage the Power of Connection: Practitioners can show clients that networking doesn’t necessarily mean speaking to strangers. They can help Gen Z identify networking prospects among people they already know or are connected with, including family members, friends, former classmates, and faith-based communities Clients can also leverage their connections to access leadership and volunteer experiences like those shown above.


Gen Z’s Impact on the Workforce

Generation Z is slated to make a significant impact on the workforce with their tech-savviness, creativity, and passion for meaningful work. Career practitioners can play a vital role in empowering this generation to proactively address challenges with tools and strategies, ultimately helping them transition from inexperienced job seekers to confident, impactful professionals. (Precourt, Nicole;, 2025)

 


Conclusion

As Sri Lanka positions itself as a hub for innovation and entrepreneurship, it is crucial to foster a legal environment that balances the protection of intellectual property and business interests with the rights of employees, particularly those from Gen Z, to pursue career growth and contribute their talents freely. The current ambiguity surrounding non-compete agreements, coupled with the prevalence of potentially unfair standard form contracts, necessitates a proactive approach. By enacting clear legislation, promoting transparency, and ensuring reasonableness in the application of non-compete clauses, Sri Lanka can create a fairer and more dynamic labor market that benefits both employers and employees, ultimately driving economic growth and innovation in the years to come.


References

Ganesh, Kailash;, 2025. culturemonkey. [Online]
[Accessed 01 November 2025].

Herath , Alosha;, 2024. HRNews.lk. [Online]
[Accessed 01 November 2025].

Precourt, Nicole;, 2025. National Career Development Association. [Online]
[Accessed 01 November 2025].

Schroth, Holly;, 2019. Are You Ready for Gen Z in the Workplace?. In: H. Schroth, ed. California Management Review 2019. California: University of California, Berkeley, CA, USA, p. 5.

 

Comments

  1. An excellent synthesis of Gen Z’s workplace expectations, career challenges, and the role of career practitioners. The article effectively highlights the tension between traditional employment practices and the aspirations of a digitally native generation. It contributes meaningfully to discussions on workforce adaptation and policy development.

    Comment 3:

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    Replies
    1. Thank you for such a thoughtful reflection. I really appreciate how you’ve captured the heart of the piece—the push and pull between long‑standing workplace norms and the evolving expectations of Gen Z. It’s encouraging to know the article resonated with you, especially in framing the role of career practitioners as guides in this transition. Conversations like these are exactly what help bridge policy discussions with the lived realities of younger professionals.

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  2. Well-written and informative. You’ve explained sustainable HRM practices clearly and shown good understanding of the topic

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    Replies
    1. Thank you so much for saying that—it means a lot. My aim was to make sustainable HRM feel both practical and approachable, so I’m glad the explanation came through clearly. It’s encouraging to know the ideas resonated, and I’d love to hear how you see these practices fitting into real workplace contexts

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  3. This article gives a strong overview of how the younger workforce—especially Generation Z—brings different expectations and strengths to the workplace.
    It links well to my work in a state-owned bank, where adapting HR practices to engage tech-savvy, value-driven young employees is increasingly important.

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    1. Absolutely agree with you. Gen Z is reshaping workplace culture in ways that challenge traditional HR models, but also open up exciting opportunities. Their emphasis on purpose, transparency, and digital fluency is pushing institutions—especially state-owned ones—to rethink how they engage and support employees. In banking, where processes can feel rigid, listening to these younger voices and adapting HR practices isn’t just about retention; it’s about building a more agile, values-driven organization that resonates with both staff and customers. Your point about tech-savvy, value-driven employees is spot on—it’s a reminder that reform isn’t only structural, it’s deeply human

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  4. This blog gives great insights into how Generation Z is reshaping the modern workforce. It explains their values, tech-savvy nature, and preference for flexibility, helping organizations understand how to attract and retain young talent effectively.

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    Replies
    1. Absolutely! What stood out to me is how Gen Z isn’t just bringing new skills into the workplace, but also reshaping the culture around work itself. Their emphasis on flexibility, purpose, and wellbeing is a reminder that organizations need to evolve beyond traditional structures if they want to stay relevant. It’s encouraging to see conversations like this highlighting that attracting young talent isn’t only about perks—it’s about creating environments where dignity, growth, and human connection thrive.

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  5. This is a well-researched, multi-dimensional blog that successfully examines both behavioral and policy dimensions of Generation Z’s participation in the workforce. You have effectively linked generational traits, workplace adaptation, and legal implications (non-compete agreements) within a Sri Lankan context — an original and insightful combination rarely explored together. The piece demonstrates strong academic grounding, credible sourcing, and a balanced analytical tone, suitable for HR professionals, policymakers, and educators alike.

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    Replies
    1. Thank you so much for taking the time to share this generous reflection. I’m glad the piece resonated with you, especially in connecting generational traits with workplace realities and policy dimensions in Sri Lanka. My hope was to spark dialogue that bridges theory with practice, so hearing that it feels relevant to HR professionals, policymakers, and educators means a lot. Your encouragement reinforces the importance of continuing to explore these intersections with both rigor and empathy.

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  6. As a Gen Z professional, I can definitely relate to the tension between wanting to explore new opportunities and being bound by restrictive clauses. Sri Lanka has such potential to become a startup powerhouse but that means our legal frameworks need to evolve just as fast as our innovation culture does.

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    Replies
    1. Absolutely — you’ve captured the heart of the challenge so well. The energy and creativity of Gen Z professionals are exactly what can fuel Sri Lanka’s startup ecosystem, but if outdated clauses keep people tied down, that spark risks being dimmed. Legal frameworks should be enablers, not barriers, and evolving them in step with innovation is what will unlock the country’s true potential. It’s encouraging to see voices like yours pushing for that balance between freedom to explore and structures that protect fairness.

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  7. While Generation Z brings new ideas and digital skills to the workplace, many firms oversimplify their behavior by labeling them as "hard to keep" without addressing underlying problems like strict hierarchies and antiquated laws, such as extensive non-compete agreements. The difference between generations underscores a broader problem: companies are changing too slowly to keep up with a generation that adapts quickly. Without current work practices, flexible career paths, and inclusive management, firms might unintentionally hinder the potential of Generation Z, which could lead to losing valuable talent in the long run.

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    Replies
    1. You’ve captured something really important here. Too often, the conversation about Gen Z gets reduced to stereotypes—“job hoppers,” “hard to retain”—when in reality, their restlessness is often a mirror reflecting the outdated structures around them. If workplaces are still clinging to rigid hierarchies, restrictive contracts, and slow-moving practices, it’s no surprise that young professionals feel stifled. What Gen Z is really asking for isn’t unreasonable: they want dignity, flexibility, and the chance to grow without being boxed in. Their adaptability and digital fluency are strengths, but those strengths can only flourish in environments that evolve alongside them. When companies fail to modernize, they risk not just losing talent but also missing out on the fresh energy and ideas that could drive their future success. It’s less about “keeping Gen Z” and more about creating workplaces worth staying in. That shift—from blaming the generation to rethinking the system—is where the real opportunity lies.

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  8. Great topic! Generation Z is bringing fresh energy, values, and expectations to the workplace. Understanding their mindset is key to building a future-ready workforce

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    1. Absolutely! Gen Z is reshaping workplace culture in such inspiring ways. Their focus on authenticity, inclusivity, and purpose-driven work is pushing organizations to evolve for the better. It’s not just about adapting to their expectations—it’s about co-creating a future where every generation feels valued and empowered.

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